AI in Casino Gaming

Life is unimaginable without machines and technology. Technology has now grown into an inescapable part of our routine life. At present Artificial Intelligence, Machine Learning, and the Internet of Things are augmenting their true potentials.

Artificial Intelligence has now infiltrated the gambling sector. Here AI enhances the efficiency, participation, and fairness of the game. Provided below are some substantial areas in the sector which are enhanced by the powerful capabilities of AI.

Customer Service: Casinos now make use of AI-powered Chatbots for customer communications. These AI programs conduct conversations both verbally and through text. They make use of Natural Language Processing (NLP) to improve themselves through further usage. These chatbots imitate actual conversations between people to ensure authenticity to the customer. This in fact intensifies the customer’s comfort and also provides accurate information.

Curbing Cheating: Cheating can arise in gambling whether it is online or through physical means. If it’s online, players cannot be indeed observed to find if he’s tipping the odds or cheating in any alternative means. AI appears to serve its aid here. It detects if any player is tipping off the odds. If found cheating, it flags them off. Thus ensuring the fairness of the game to all players.

Fraud: Online casinos often fall prey to credit card scams. To avert these, they have adopted Machine Learning (ML) to flag and report any such activities. This system evaluates real-time transactions and if found fraud it notifies the retail outlet of that specific bank.

Regulation of Players: Legal license is obligatory for the carry out of casinos. They must ensure that no minors or people with addiction are using their services. Managing these regulations is a hectic task for online casinos. Here the AI comes into play. AI ensures whether all the players meet the legal gambling requirements and it also detects players with addiction and reports their accounts and also flags them off. Thus emphasizing the prestige of the casino.

Collection of Gambling Data: Casinos often seek to envisage future gambling trends. They do this through the collection of every user’s gambling data. Artificial Intelligence helps the Casinos in soliciting the gambling data and predicts future trends and games. This too adds up to customer satisfaction as they can discern what each customer needs through the amassed data in real-time.

In short, Artificial Intelligence and Machine Learning along with Natural Language Processing have now grown into an inexorable part of every industry in all means.

Follow and connect with us on Facebook, Linkedin, Twitter

(This article was originally published in Passionate in Analytics)

Industry-Academia Connect Platform

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store